A little help, when you need it.
Choosing a piece, planning a delivery or asking about an order? Start here.
What do you need help with?
Start with the topic that best matches your question.
Order & delivery
Questions about an order, delivery timing or tracking.
Returns & refunds
Help with a return request, refund or an order that is not right.
Product advice
Questions about dimensions, materials, care, colours or choosing the right piece.
Product issue or damage
Tell us about damage, missing parts or another issue with your furniture.
Payments & checkout
Help with payment, checkout or placing an order.
Contact customer care
Can’t find the answer? Send our team the details and we’ll help from there.
Quick answers
Useful information before you contact our team.
How do I get the fastest help with an existing order?
Include your order number, the email address used for the order and a clear description of your question in the contact form.
Where can I find product dimensions and materials?
Look for dimensions, material details and care information on the product page. If a measurement or detail is missing, send us the product name or link and your question before ordering.
Can I ask a question before I place an order?
Yes. Choose “Product question” in the form and include the product name or URL so our team knows exactly which item you mean.
How do I contact Furnesi directly?
Use the form below, or the email link alongside it, to contact customer care.
Still need help?
Tell us what you need. Include your order number or the piece you have in mind.